Terms and conditions

By accessing, browsing or using the services provided by Hidden Jack Casino (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any of these Terms, please do not use the Site.

USE OF THE SITE

The Site is a casino operated by Vivenda Flor Limited and is intended for entertainment purposes only. You must be at least 18 years old to access and use the Site.

ACCOUNT REGISTRATION

To access certain services on the Site, you will need to register an account (an "Account") with us. When registering an Account, you agree to provide accurate and complete information about yourself. We reserve the right to request additional documentation or identification from you at any time.

GAMES AND SOFTWARE PROVIDERS

The Site offers a wide range of games, including but not limited to slots, live dealer casino games, table games (blackjack, roulette), jackpots, instant win and other types of games. The games are provided by various software providers, including but not limited to NetEnt, Microgaming, Yggdrasil, Quickspin and Red Tiger Gaming.

BONUSES AND PROMOTIONS

We may offer bonuses and promotions from time to time. These bonuses and promotions are subject to specific terms and conditions which will be set out in the relevant promotion details. Please read these terms carefully before participating.

PAYMENT TERMS

You agree that you must only use payment methods accepted by us, as listed on the Site. You also agree to comply with all applicable laws and regulations regarding online payments.

WITHDRAWALS

Withdrawal requests will be processed in accordance with our withdrawal policy, which is available on the Site. We reserve the right to request additional documentation or identification from you before processing a withdrawal.

RESPONSIBLE GAMBLING

We encourage responsible gambling practices and provide tools to help you manage your gaming activities. You can set deposit limits, take a break from playing or self-exclude yourself from our services at any time.

SECURITY AND FAIR PLAY

The Site uses SSL encryption to ensure the security of your data. We also have in place measures to ensure that all games are fair and random.

CUSTOMER SUPPORT

We aim to provide prompt and helpful customer support to all our customers. You can contact us through live chat or email.

GOVERNING LAW AND JURISDICTION

These Terms will be governed by the laws of the jurisdiction in which we operate. Any disputes arising out of these Terms will be resolved through arbitration in accordance with the rules of the relevant arbitration body.

CHANGES TO TERMS

We reserve the right to change or modify these Terms at any time without prior notice. It is your responsibility to regularly review these Terms and Conditions to ensure that you are aware of any changes.

TERMINATION OF ACCOUNT

We may terminate your Account at any time, without prior notice, if we reasonably believe that you have breached these Terms or any applicable laws or regulations.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding your use of the Site. They supersede all prior agreements, understandings and negotiations, whether written or oral.

LANGUAGE

The official language of these Terms is English. If there is a discrepancy between any translation and the original English version, the English version will prevail.

GOVERNING LEGISLATION

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms will be resolved through arbitration in accordance with the rules of the relevant arbitration body.